Legal area & privacy​
- Last updated:20 August 2025
This Returns and Exchanges Policy specifies your options for cancelling a contract entered into with us, returning a purchased product, and exercising your rights in relation to obtaining a refund or exchange.
Shipping Policy
We only accept orders for deliveries to the countries indicated during the order procedure. Please note that we do not ship to unsuitable addresses such as post office boxes, military zones, restricted areas, or automated collection points. For further details regarding served locations, please consult the FAQ section or contact our customer service.
Direct collection from our goldsmith's shop is available free of charge. For updated information regarding this option, please consult the Platforms or contact our support team. Once the order is ready for collection, you will be contacted via email or phone.
If your order contains multiple items, shipment will only be dispatched when all products are available, unless otherwise indicated by us.
Prices, Taxes, and Shipping Costs
Prices quoted on our e-commerce product pages or communicated via customer service include VAT or any applicable sales taxes, unless otherwise stated. Shipping costs and other ancillary taxes are not included, unless otherwise indicated.
Taxes and additional charges may vary depending on the shipping destination. Shipping costs, if applicable, are described in the dedicated Shipping Policy section or communicated via our Sales Channels. They are not shown on individual product pages but will be added to the order summary during the delivery method selection, before purchase confirmation. These costs will also be visible in the email communication that follows the order confirmation.
Vannini Gioielli reserves the right to update product prices and shipping costs at any time, without prior notice.
We do our utmost to ensure that information regarding prices and delivery costs is correct at the time of publication or communication. However, we cannot entirely rule out the occurrence of errors. If, at the time of ordering, the price of a product or its associated shipping costs are found to be incorrect, we will contact you promptly. Should it prove impossible to reach you via the contact details provided, the order will be cancelled, and you will receive written notification. In the event of an error, we reserve the right to cancel the order even after confirmation, with a full refund of any sums already paid.
Finally, should any regulatory changes occur between the time the order is sent and the time of our written confirmation with shipping details, which result in variations in applicable taxes, we will inform you and request new confirmation before proceeding.
Right of Withdrawal
The customer has the right to withdraw from the contract, without stating reasons, within 14 days of the day on which they acquire physical possession of the products, or on which a third party – other than the carrier and designated by the customer – acquires possession thereof.
To exercise your right of withdrawal, it is sufficient to notify us within the stipulated period, by means of an explicit declaration (for example, a written communication sent by email or post). For this purpose, you can contact our customer service or refer to the 'Contact Us' section on this page.
Once the right of withdrawal has been exercised, the customer must return the products within 14 days, under the conditions set out in our Returns and Exchanges Policy.
Returns Procedure
Products purchased through the Sales Channels can only be returned to the following address:
Vannini Umberto S.r.l.
Via Locatelli 8/R – 50134 Florence (FI)
To return a product, you must follow this procedure:
- Contact customer service and arrange a collection date with our logistics partner. At this stage, you may be asked to provide product information for an initial assessment of its condition.
Fill in and sign the returns form, which will be sent by email, unless otherwise instructed by the support staff.
– Prepare the parcel, including:
the duly completed and signed returns form;
the product complete with all accessories, the warranty certificate and other documents, inside their respective original packaging.
– Seal the package carefully.
On the agreed date, our logistics partner will deliver the prepaid shipping letter and collect the sealed package.
We recommend keeping proof of postage for the returned parcel. In the absence of such proof, we will not be held responsible for the return. Only products actually received at our premises and conforming to the above requirements will be eligible for a refund or exchange.
Should you decide to use a carrier other than the one specified by us, the risk of loss or damage to the product during transit will remain with the customer until its actual receipt at our premises.
Following prior agreement with customer service, it is possible to return the product directly to the Vannini Gioielli goldsmith's shop, without using shipping. In this case, the same instructions regarding the contents of the return package remain valid.
For further information, please contact customer service.
Status of Returned Products
We will verify that the returned product complies with the conditions of our Return and Exchange Policy and, if it complies, we will proceed with the refund or replacement of the product, as appropriate.
Products must be returned new, unused, in perfect condition, with all protective materials intact, in the original Vannini Gioielli packaging, complete with all accessories and documents received.
We reserve the right not to accept returns if the product shows signs of wear, has been used or altered from its original condition in any way, or alternatively, to deduct a sum from the refund or exchange value.
All returns will undergo rigorous quality checks by us to verify that the products meet the criteria described above. Should they not be compliant, the return will not be accepted and the products will be returned to you. If the check is successful, the refund or exchange will be processed as planned.
Failure to comply with these Conditions of Sale will entitle us to refuse the return and send the product back to the sender, at your expense.
Non-Returnable or Exchangeable Products
Orders for personalised products, in any form, including those made to the customer's specifications that are not present on the website, cannot be cancelled. Such products cannot be returned for exchange or refund. This includes, but is not limited to, products personalised by engraving.
Refunds
It is possible to return a product purchased through the Sales Channels for a refund, provided that the return complies with these Conditions of Sale, in particular with the provisions of sections a) Right of withdrawal and b) Return procedure.
If the return complies with these Conditions of Sale, we will refund the price paid for the purchase of the product within fourteen (14) days from the date of receipt of the notice of withdrawal. The refund will be made using the same payment method used at the time of purchase. We reserve the right to withhold the refund until we have received the product or proof of its return, whichever occurs first.
The initial shipping costs (if any) will be refunded, unless a non-standard delivery method was selected; in that event, any additional costs will not be refunded.
If you wish to return a product purchased through the sales channels at the Vannini Gioielli goldsmith shop, located at Via Locatelli 8/R, 50134 Florence, the refund will still be issued using the same payment method used for the purchase.
Cambie
It is possible to exchange a product purchased through the Sales Channels for another item from the Vannini Gioielli collection, provided that these Conditions of Sale are respected, in particular those set out in the sections relating to: a) right of withdrawal and b) return procedure.
In that case, the sale of the initial product will be cancelled and you will need to proceed with a new order for the desired item.
In the event that the new product has a lower value than the original purchase, the difference will be refunded solely to the original buyer.
If the exchange takes place directly at the Vannini Gioielli goldsmith shop, located at Via Locatelli 8/R – 50134 Florence, any refund of the difference can be made via the same payment method used for the original order.
If the new product has a higher price, the difference will need to be paid upon confirmation of the new purchase.
Contact
Should you have any questions, require clarification, or wish to make a return, please contact us via the link below.